SHIPPING & RETURNS

Shipping Policy

At TL22Nation, we strive to ensure that your orders are processed and shipped as quickly as possible. Please review our shipping policy below:

Order Processing:

All merchandise that we physically have in stock is shipped within 1-2 business days from our warehouse.

Third-Party Distribution:

Some of our products are manufactured and shipped from a third-party distribution center. As a result, shipping times for these items may vary. We will provide you with estimated delivery times at the time of your order.

Shipping Methods:

We offer various shipping options to meet your needs. Shipping costs and delivery times will be calculated at checkout.

Tracking Your Order:

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your shipment's progress.

If you have any questions or concerns regarding your order or shipping, please feel free to contact our Customer Care team at twicelovedtreasures22@gmail.com

Return & Exchange Policy

At TL22Nation, we strive to provide you with the highest quality products.

RETURN POLICY

Last Updated: 4/03/2025

General Return Policy (Physical Products):

We stand behind the quality of our products! If you’re unsatisfied with a physical item purchased from our shop, our Customer Care team will review your situation and work with you to find a suitable solution. Returns may be accepted within 15 days of delivery for a refund or exchange, provided:

- The item is unused, in its original condition, and in the original packaging.

- You provide proof of purchase (order number or receipt).

- The return is not due to buyer’s remorse (e.g., changed your mind about size/style/color).

How to Initiate a Return:

1. Contact Us First: Message us via Facebook/Instagram DM or email twicelovedtreasures22@gmail.com within 15 days of delivery. Include your order number and reason for return.

2. Ship the Item: Once approved, we’ll provide a return address. You are responsible for return shipping costs unless the return is due to our error (e.g., damaged or incorrect item).

3. Refund Processing: Refunds will be issued to your original payment method within 5-7 business days after we receive and inspect the item.

Digital Products (Non-Refundable):

All digital products (e.g., ebooks, guides, downloadable resources) are delivered electronically immediately after purchase. Due to the nature of digital content:

- All sales are final.

- We do not offer refunds, returns, or exchanges for digital products.

Before Purchasing:

- Ensure you’ve read the product description carefully.

- Contact us at twicelovedtreasures22@gmail.com with questions BEFORE purchasing.

Exceptions:

If you experience technical issues (e.g., unable to download the file), contact us within 48 hours of purchase, and we’ll gladly resend the product or troubleshoot the issue.

Damaged or Defective Items:

If your physical item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. We’ll send a replacement or issue a refund at no cost to you (photos/video proof may be required).

For questions or assistance, message us directly via:

- Facebook/Instagram DM

- Email: twicelovedtreasures22@gmail.com

- Response Time: We aim to reply within 24–48 hours.

This policy applies only to purchases made through our official Facebook/Instagram Shop. Thank you for your understanding and for choosing TL22Nation!